CodeRED FAQ | MUSSELSHELL COUNTY

Code RED FAQS

CodeRED FAQs

What is CodeRED and what is it used for?

CodeRED is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, email, and social media of time-sensitive information, emergencies, or urgent notifications.

The system can reach hundreds of thousands of individuals in minutes to ensure information such as evacuation notices, missing persons, inclement weather advisories, and more are quickly shared.

Only authorized officials have access to send alerts using the CodeRED system.

When will CodeRED be used?

Any message regarding the safety of our residents and community will be disseminated using CodeRED.

We will send out alerts via phone, text, email, and social media in a variety of situations including:

Boil water notices
Gas leaks
Evacuation notices
Police activity
Fire emergencies
Missing persons
And more

This is a community alert system to ensure you remain informed of important information.

Please keep in mind that as you register to receive CodeRED alerts, you have the ability to select the types of messages you wish to receive and your preferred means of communication.

Is there a cost to register for CodeRED?

No. Registering for CodeRED phone calls, text messages, and email alerts is free.

Simply sign up on our enrollment website and select your preferred means of communication.

How will I know when CodeRED is calling?

A CodeRED message will have the following caller IDs:

866-419-5000 for emergencies
855-969-4636 for non-emergencies

We suggest that you program these numbers into your cell phone as a new contact using “CodeRED” as the contact name.

If you need to replay the message received, you can dial the number again and listen to the message in its entirety.

Why is CodeRED important to me?

CodeRED is an important tool to help keep you informed and prepared for emergencies that may occur in our area.

Officials will send messages to alert you of emergency details, instructions, or precautions that you need in order to make well-informed decisions and remain safe.

This system is precise enough to geo-target residents within an exact area of impact so that only those affected by an emergency situation are notified.

How do I sign up?

Visit our website and enter the required information online, including:

Address
Name
Phone number(s)
Email address

This is the quickest way to sign up because the information you supply is immediately registered in the system.

If you do not have Internet access at home, please consider visiting a library or asking a friend or family member for assistance.

Does CodeRED already have my telephone number?

No resident should assume that their information is already in the system.

Please visit our website and look for the CodeRED Community Notification Enrollment page to register online.

Can I register more than one phone number or email for my address?

Yes. You can register more than one phone number and/or email address for your location when signing up for CodeRED.

It is highly recommended that you register at least:

One phone number
One email address

This helps ensure you receive CodeRED alerts during power outages or incidents that occur late at night.

I have a cordless phone and it will not work when the power goes out. How will I be contacted?

Make sure to have at least one working corded telephone available for these situations.

When signing up for CodeRED, you may indicate both:

A primary phone number
An alternative phone number

Cell phones and work phone numbers can also be entered as alternatives.

Both numbers will be contacted during a CodeRED notification.

What do I do if I receive a CodeRED message?

If you receive a CodeRED phone call:

Listen carefully to the entire message
Press any key to repeat the message if needed
Do not call 911 for additional information unless directed to do so or you need immediate emergency assistance

If you receive a CodeRED email or text message, read the entire message carefully and follow all instructions provided.

What if I miss a CodeRED phone call?

If you miss a CodeRED phone call:

The system will leave a voicemail or answering machine message if available
If no voicemail is available, the system will attempt to call again after several minutes
If your line is busy, CodeRED will try two additional times to connect

You may also re-dial the 800 number shown on your caller ID to replay the message.

Do I ever need to renew my registration?

Renewals are not necessary as long as your contact information remains the same.

If you move or change contact information, you must update your registration to continue receiving notifications.

What is the CodeRED Mobile Alert app?

CodeRED offers a mobile app for both Android and iPhone devices.

Residents and business owners are encouraged to download the free app to receive alerts based on the geo-location of their phone.

As you travel through other CodeRED communities, you can receive important alerts including:

Community notifications
Emergency alerts
Severe weather information

To download the CodeRED Mobile Alert app, visit Google Play or the Apple App Store.

Please direct additional questions to the appropriate local agency or emergency management office.

CodeRED@co.musselshell.mt.us OR 406.323.2777